Refunds & complaints
Timers show TikTok's response deadline. Every decision posts a plain-English explanation to the client.
Open
4
Due in < 4h
1
Refund rate (30d)
2.9%
Avg handle time
2h 10m
| Time left | Shop | Type | Reason | Amount | Suggested | Action |
|---|---|---|---|---|---|---|
| 3h 40m | Bakhtar Dry Fruits | Refund only | Arrived crushed (photo) | £11.50 | Approve: under £15 + photo | |
| 9h 15m | Wembley Rice & Tea | Return & refund | Wrong item sent | £9.50 | Approve, ask client to check stock | |
| 1d 4h | Ealing Road Cookware | Complaint | Lid doesn't fit | — | Reply with photo request | |
| 1d 20h | Wembley Rice & Tea | Cancellation | Ordered by mistake | £24.99 | Approve: not shipped yet |
Note the client will see
Auto-drafted from the decision; edit before sending.
Rules
- Auto-suggest approve under £15 with a photo
- Cancellations before shipping: always approve
- Disputes and appeals: done by a person in Seller Centre (TSP Access once approved), never by script
- More than 3 complaints a month about us = review with Mehran