Refunds & complaints
✉
Language preview: in the real app every screen switches to this language (Dari / Urdu, right-to-left). Wireframe text stays in English.

Refunds & complaints

We handle every one for you and explain it here in plain words.

This month
7
out of 194 orders (3.6%)
Money refunded
£142.40
Waiting on you
0
Nothing to do

Pistachios arrived crushed

Being handled

Order …2233 · today

What the customer said: The bag split and nuts were crushed. They sent a photo.

What we did: We asked TikTok to refund £11.50. You don't need to send anything back. Tip: Sam will bring stronger bags on Thursday.

Cost to you£11.50

Customer changed their mind

Closed

Order …2190 · 22 Oct

What the customer said: Didn't want the raisins any more. Box not opened.

What we did: We accepted the return. The parcel is coming back to your shop. Put it back in stock when it arrives.

Cost to you£0 (you get the raisins back)

Cancelled before packing

Closed

Order …2201 · 20 Oct

What the customer said: Ordered twice by mistake.

What we did: We cancelled the second order before you packed it. TikTok refunded the customer automatically.

Cost to you£0

Complaint: parcel was late

Closed

Order …2178 · 18 Oct

What the customer said: Arrived 2 days late.

What we did: DX had a delay in Birmingham. We said sorry and explained. No refund needed. The customer gave 4 stars.

Cost to you£0